To help keep you, your cat, and our team safe, all appointments are currently being conducted by curbside drop-off.
1. Before your visit...
Get an appointmentAppointments are required for all curbside drop-offs. Currently, the best way to get an appointment is by calling during our business hours.
Fill out your paperworkBefore your visit, make sure to fill out the Drop Off Form. If this is your very first visit, you'll also need to fill out a New Client Form.
2. When you arrive...
Park as close as you can
In Marina del Rey, try to park near Susie Cakes or Subway. In Tustin, there are reserved spots right at the front door.
(If you have to park farther away, we ask that you turn on your car's hazard lights to help us find you.)
Call our front desk to check-in
Once you've parked, just give our front desk a call to let us know you're here. Then, sit tight.
Tustin: (949) 733-2287
Marina del Rey: (310) 773-9286
Your cat must be in a carrierAll cats must be transported in a carrier – both for their protection as well as the safety of our staff. If you do not own a carrier, please let our team know ahead of time.
3. During the appointment...
Your cat will come insideWhen we’re ready for you, we'll either come out to your car or ask you to bring your cat to the front door. During the COVID-19 crisis, only staff are allowed inside the hospitals.
You can wait in your carDuring your cat’s exam, you may wait comfortably in your car or run a quick errand nearby. Just make sure to keep your phone handy in case we need to reach you.
4. After the appointment...
We'll call to go over results
As soon as we're done, someone on our team will call to go over the results and get any relevant approvals.
(Please note, it might not always be the doctor calling you directly)
You can pay at your car
We'll bring a mobile credit card machine out to your car so you can pay curbside. Alternatively, you can pay by check. We will continue to take some payments over the phone as well. (During the COVID-19 crisis, we are temporarily not accepting cash as a precautionary measure)
We'll bring your cat back out
Once your bill is squared away, we’ll bring your cat, carrier, and invoice out to your car. We will also disinfect the carrier before handing it back to you.